Refund policy

Returns & Refunds

We hope you love your Wiggle3D purchase. If something isn't right, please get in touch and we'll be happy to help.

Changing your mind

For standard, non-personalised products purchased online, you have the right to cancel your order within 14 days of receiving it. Please contact us within this period to tell us that you wish to cancel.

After notifying us, please return the item within 14 days. Unless the item is faulty or we have agreed otherwise, you are responsible for the cost of returning it. We recommend using a tracked service and retaining proof of postage.

Items should be returned in good condition. We may make a deduction from the refund if an item has been handled more than would reasonably be necessary to inspect it.

Once the returned goods have been received, or you provide evidence that they have been sent back, we will process any refund due in accordance with your statutory rights. Refunds will normally be made to the original payment method.

Personalised and custom-made products

Products made to your specifications or clearly personalised, such as items made with a customer's chosen name or other custom details, cannot normally be returned simply because you have changed your mind.

This does not affect your statutory rights if a personalised or custom-made product is faulty, damaged or not as described.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order details and, where helpful, photographs of the problem. We will work with you to put things right in accordance with your statutory rights.

Contact us

To request a return or discuss a problem with an order, please contact Wiggle3D using the contact details provided on our website. Please include your order number where possible.

Nothing in this policy affects your statutory rights.